There were spots on the counter that hadn't been cleaned, a dead bug in the corner of the toilet room, a couple of hairs in the 'clean' towels, a hair on the sheets, buildup of gross dirt in corners, a film of industrial cleaning spray on the toilet seat, drips on the walls in the toilet room and doors, and finger prints and dirt on all the doors. The room was just plain dirty, in a way that would require not just a bad one-time cleaning, but an ongoing lack of upkeep and attention to detail. Parking is easy, free, and plentiful The bad, for us: 1. We arrived about half an hour or 45 minutes early and were able to check in early. The hotel tried to make it right with us, offering an upgrade (we declined because all the rooms are apparently in similar shape) and partial refund. Every employee we interacted with was professional and nice-valet staff was ON It and super helpful. I also want to spare others who might be more like me from having this kind of experience. The people we encountered on staff were nice, so I'm not writing this to hurt the hotel-I hope they are inspired to fix the housekeeping issues, and because the nice employees there deserve if to be fixed so the business can keep going. So, I was SO disappointed-I'm mystified how there are so many 5 star raves for this hotel. I researched carefully, and we wanted to find the best 5 star hotels we could for this trip. We stayed here for the last night of a 6 night 25th anniversary trip. Wyndham Grand Cancun All Inclusive Resort & Villas.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

Hotels near American Institute of Medical Sonography.

Hotels near Le Cordon Bleu College of Culinary Arts Las Vegas.

Hotels near European Massage Therapy School.

Hotels near University of Phoenix - Las Vegas Campus.

Hotels near Flamingo / Caesars Palace Station.

Hotels near Bally's / Paris Las Vegas Station.

Hotels near Harrah's / The Linq Station.

Hotels near Regal Red Rock Stadium 16 & IMAX.

Hotels near Kids Quest and Cyber Quest at Red Rock Casino Resort and Spa.

Hotels with Military Discounts in Las Vegas.

Hilton Grand Vacations Hotels in Las Vegas.

Extended Stay America Hotels in Las Vegas.

Ultimate Guide to the Las Vegas Monorail.

Everything You Need to Know About Visiting Las Vegas Right Now.

Hotel luxor and casino las vegas spa